Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Well I went back to the store to return my 5th unit and since I have been there 5 times in the last week 3 of the 5 workers knew of my horrible experience and related it to the manager on site that I have been extreme kind and patient when I have come in. He decided that if they have to open up and test every box in inventory, that I was not going to leave without a proven working unit. And guess what, I DID!!!! It has been hooked up at home running Only 2 ½ hours (beating 3 of it's predecessors). I hope you are still up and running as well.
I have to say, the staff does their best and are friendly and helpful and provide a great customer service experience, I am sure they are hoping these equipment issues get resolved as well. They don't make the units.
