Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have...
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Same problems here. I had mine for months with no problem, fast, no rebooting. Then a couple of months ago it started rebooting once sometimes twice a day. Called and got a replacement NOK silver cylinder tower. It wasn't too long that the second unit started rebooting. Then on a day where it rebooted 5 times while I was WFH, the rep said they were working on my tower and that it was a one day maintenance. Several days later after more rebooting, I called back and the rep said that the maintenance was scheduled for 2 months and would end the next Friday. Don't know why one rep said one day and the other said 2 months. But they also sent me a new power adapter to try. So I limp along til that Friday, and it was still rebooting. Got the new plug and installed and after the maintenance is supposedly done, its still rebooting when I look at it wrong. Yesterday though I worked all day and didn't notice any rebooting. I start watching HBO Max and 3 times in 20 minutes it rebooted. Switched to Netflix and watched an entire movie with no issue. I only have 2 bars signal strength because I'm 2 miles from the closest tower. But I have no other option except to pay thousands of dollars to get the cable company to extend to my home.
