Forum Discussion
Home Internet Static IP
Is it possible to get a static IP with the 5G Home Internet service? Normally I wouldn't need it but since my connection dies at least once a week I get a new IP every time my modem reboots. I work from home and whenever my IP changes I have to update some of my clients' firewalls.
- bock57Channel Chaser
This post needs to stay on top, I also need a static IP addresses. My IP changes daily without rebooting. My located is always right. T-Mobile are you listening.
- quizkid30Newbie Caller
I work from home and need VPN access for my client. They use my public IP address to validate the connection. Frequent changes will be a big hassle and their IT department doesn't have 7/24 support, but I may need access outside of their support hours.
- dafteniiNewbie Caller
I have the same issue. I'm working from home and in the last two days IP was changed many times and every time I need to ask our Administrator to whitelist these IPs.
- Zelda_EstherNewbie Caller
Same issue. Hubby is paying a lot extra to have Hulu live. Gateway restarts with new IP address and I am working with a Hulu person that is on hold trying to make my home home again… Hulu sees TV as a mobile device.
I shouldn’t have to do this once a week.
- HandmadebycheyNewbie Caller
I, too, am having this problem. I have the small business internet. I have spent around 2 hours on the phone trying to fix this issue. I was told they could give me one, but the department was past hours. When I called back, I was told the same thing, then I was told that they could not do so for a small business account, only a corporate account. They said my IT could do it for me. I am my IT, as my business is just me. I was confident I would be able to do so, as I have configured for gaming in the past. Alas, I am not educated enough. I saw no advanced controls on this gateway to do anything like it. This is where I ended up. I will be calling them again tomorrow, as I am done for the day after 2 hours on the phone. Everyone has been excellent; however, I do wish I was able to get a static IP address easier.
- foxhoundvenomNewbie Caller
@ghostlee13 Please know what your talking about before assuming. Further education is as follows: ISP's (Internet Service Providers) can hand out static IP addresses to their customers and depending on how secure they want to make it can utilize a modem's MAC (Media Access Control) Address in combination with login details to do so. This is the static IP address that @jlillard is referring to, because your public IP address is the one that shows up when you remote into another device external to your intranet (hence internet). The static IP address that I am presuming you are referring to since you were telling me to look it up on the manual for the gateway router, is for internal network routing purposes, thereby being any device in the internal network. He works from home over the internet, he is not trying to access clients internally on is own network. So whereby you are correct in that you cannot setup internal static IP addresses, you are incorrect as to what the question was actually.
- ghostlee13LTE Learner
@foxhoundvenom I invite you to RTFM and find the setting for configuring static IP on Nokia gateways. Perhaps it's available on the generic Nokia Fastmile, or on other carriers' variants.
- MixedneedlesNewbie Caller
Hulu app has same issue.
we joined T-Mobile home internet a bit over a month ago
and I have had to text chat with them 5 times now re IP address change causing tv to not be allowed. It sees tv as a mobile device not a home internet.
also issues related that it drops your local stations.
while Hulu is helpful and resets it all this typically take 20 min to fix.
would be great if T-Mobile would set a static IP address per gateway to solve this issue. Gracias
- byecoxNewbie Caller
The Hulu app has the same issue. It thinks you've moved and then won't accept what it thinks is your new location. Had to chat with a Hulu rep. to resolve it, but it will undoubtedly happen again when the gateway IP changes.
- hanjin66Newbie Caller
I call Tmobile the other day, their representative told me their engineers are actively working on a solution to get static IP for tmobile 5G home internet, I dont know if that’s true or not, but I hope we can get static IP soon
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