Forum Discussion
Home Wifi is Terrible daily!!!!
I have only been with Tmobile for 3 months and the home wifi has been absolutely terrible on a daily basis!! And right now it's completely disconnected 2 or 3 times in the last hour right in the middle of watching shows! Buffering is terrible and connections are always spotty. DO BETTER TMOBILE!! We took a chance on you with the new deal you advertised and the network coverage you raved about…but so far you are NOT holding up your end of the bargain.
Not an excuse
I do not work for T-Mobile but in the description of service, Your internet is not prioritized like a cellphone. So based on area usage on the towers around you, The service will be slowed.
The other Xfinity & Verizon customers don’t deal with daily disconnects and most use the same towers - so what is the problem with TMobile?
Obviously TMobile isn't willing to resolve this connection issue, thus they don't care about customer satisfaction. Maybe we will get their attention if everyone switches service providers.
I've had T-Mobile Home Internet for over a year. Things were OK at first, but for the last several months the speeds range from 80mps to 0.02mps. I have 5 bars on my cell signal on the gateway, so I've got a good connection to the tower, but their network seems always overwhelmed. I've tried to contact customer service, but they are useless. I'm seriously considering going back to Xfinity, which I know will be fast (and twice the price 😖 )
