Forum Discussion
horrible upload speed
Ok so I'm new to T-Mobile home internet but I've came across a issue. I'm getting 4-12 ping, 130-190mbs download, but I'm only getting around 3-4.8mbs upload, that is thru Ethernet, if I go to WiFi t...
Look to the top of the page. You see the Coverage drop down. There is the Rural 5G & internet option. Go to that page. When it renders you should see a chat window. It will start as a BOT but you can select to chat with a live person. I believe this is on the marketing side of the house. IF you are put with a customer retention person they will work to try to keep you as a customer. It is a little different approach path than calling support. The chat works well and you can understand them. It is worth a try. I did so a couple of times and found I got the answers I needed. If you tell them how frustrated you are and you really need to have better answers maybe you will get lucky as I did.
The hours of the chat with a live person might be limited. I dont know for sure.
