How Can I Setup My T-Mobile ID for My Home Internet Account...???

Dealing with the same issue - I created my forum account because all other attempts failed as stated earlier in this thread.

I now login and it asks for my phone number.  I enter the phone number for my Home Internet Gateway and then I get an error:

Servicio no disponible.

F451: Uh-oh, it looks like we have our wires crossed.  Intenta nuevamente más tarde.

Hopefully just a bug on their end that gets fixed but frustrating how difficult it is to create an online account to manage my billing settings...

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thank you thank you thank you!! I've been trying for 12hrs to set my ID up and it did exactly what everybody else said. So I seen your edit and decided to try through the forums and viola! 

WHEN CREATING ACCOUNT-  "keeps saying it does not recognize the email address when trying to set up the ID". 

while on hold I actually entered my email address in all caps and finally it accepted my email address and successfull

y created account and allows login and acct info access, etc. used phone number that is assigned to router,  maybe it will help someone else to try this, good luck

Z-Mobile wrote:

When I got my router, I took the optional tablet along with it.  Both devices (router and tablet) had phone numbers attached.  I established an account with the router phone number and associated it with an email I had previously registered with T-Mobile.  Once that link was made, I was able to set a pin, establish AutoPay, and make the first month's payment since AutoPay didn't start until the next month.

I have a similar issue, except I added a hotspot to my account and registered my T-Mobile ID with that device since I wasn't able to register with my router. I've since dropped the hotspot from my account and can no longer log in and am getting the same error and inability to link my router number to my T-Mobile ID that you all are. 

Have you ever gotten this resolved? I have gone round after round with support, and at one point had a tech calling me every Tuesday for 5 weeks to update me on the solution...until she stopped.

jamiedpowell wrote:

can they not try changing your number to your router and seeing then if it will work? I know there used to be only certain numbers recognized as legit (as in tmobile vs wifi app number) where it recognized 870 or 501 as legit arkansas number now finally recognizes 479 which was added after so many people got mobile phones they were low on numbers. maybe they could change your number and it will be recognized as a "real" number as where some newer numbers are recognized only as temporary numbers like those you get assigned in apps you download such as text free and talkatone and text plus apps,etc.

That's a great question. I called again last week armed with some of the info I learned in this thread and they are working on another escalated ticket. I'll mention this when they call me back for an update. ¡Gracias!

I got on chat today with tmobile with same issue this morning.  I only have internet.  The rep gave me a completely different number to use.  After that I had to get code off the router in messages to activate.  If you look at the number for your internet use that and verification will be on your router 

Bjn1104 wrote:

I managed to create an ID but it isn't recognizing the phone number for my router. So I can not link the account to pay my bill. I have to pay as a guest. This is so frustrating!!! If multiple people are having the same issue...FIX IT!!!

Same 

After going through several useless support specialists none were able to help me.

However, the suggestion above to capitalize the first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase. 

Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all. 

https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_client=eaf302caaf588456f21e4101c5fe0c18

input email as such: Emailaddress@gmail.com no emailaddress@gmail.com

hope this saves people some time.

acousticbiker wrote:

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.

I tried this but it says there’s an error when o enter my router phone number smh so frustrating then I use my phone number but I’m not a T-Mobile phone customer so 

Johnm8551 wrote:

acousticbiker wrote:

LawyerGal wrote:

I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number.

This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. 

Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. 

For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck!

Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service Unavailable page/error.

I tried this but it says there’s an error when o enter my router phone number smh so frustrating then I use my phone number but I’m not a T-Mobile phone customer so 

https://account.t-mobile.com/signin/v2/enterPhoneNumber?redirect_uri=https:%2F%2Fwww.t-mobile.com%2Fsignin&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines%20token%20openid%20vault%20role%20consent&client_id=MYTMO&access_type=ONLINE&response_type=code&approval_prompt=auto&prompt=select_account&state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0&loginId=&fp_client=eaf302caaf588456f21e4101c5fe0c18
try that link and capitalize the first letter of your email address. That worked for me yesterday