I'M GOING TO VERIZON AFTER 21 YEARS ...GATEWAY IS THE WORST MISTAKE EVER

Thank you for this info... I returned the t mobile device and will never go back.

This is not the kind of stuff customers should have to do. It is an absurd expectation 

Zubinb70 wrote:

Thank you for this info... I returned the t mobile device and will never go back.

This is not the kind of stuff customers should have to do. It is an absurd expectation 

Sorry that it didn’t work out for you, but just to let others know, T-Mobile has apparently updated their T-Mobile Home Internet app recently to allow adjusting the parameters much easier using a GUI.

My speedtest this AM is <6bps.  And their tech support put me on terminal hold till they hung up and sent me to their app.  And now they say they cannot connect to DirectTV.  Fascists. 

Which particular system did you get? The prices vary significantly…  I am looking low end, not the 1k items…  Thanks.

drjim wrote:

Nonsense. I am just a plain old TMobile gateway user. Today my signal is 5 bars and this AM I am getting just over 500. Maybe I am just fortunate enough to live near an antenna. TMobile doesn't pay me anything.

My T-Mobile internet was out for the first time this morning for about 60 minutes or less.  (It's been slow some recent mornings, too, for less than 30 minutes, with speeds way below hundred, when usually the download speeds are 200-300 something.) My connection speed was showing "very good" on the tower, while it's usually only "good".  My eero 6+ pods were even showing at first they were connected to the internet, even though there was no internet on any device, only a connection to the network.  I unplugged and restarted the tower and eero a few times.  Went to the T-Mobile Internet app, which was no help, and started thinking of going back to Cox. 

Seriously, while I have the time to work out internet connection problems, as well as have no important need to be on the internet, I simply don't have the patience any longer to talk to tech reps or keep trying various things to fix modem or router problems.  Cox appears to have resolved their issues on my street, too, as the telephone/internet modem shows. The eero mesh system has also never misfunctioned. Yet Cox is nowhere near as fast as T-Mobile and I love the idea of having a totally wireless internet connection, not one where a repair person has to come out when they can get here.  

I'm going to get another eero pod, however, because I'll need one if I go back to Cox.  Right now, though, I'll stick with T-Mobile.  The internet outage this morning was no big deal and fixed itself, unless all the unplugging did it.  But if I ever start having some of the chronic problems many who post here have, I will be gone.  And drjim, I have no doubt whatsoever you are a real T-Mobile internet user, not a T-Mobile shill.  When T-Mobile internet works, it can't be beat, in my opinion.

I've read all the comments, plus many more while scouring the internet for answers. The most accurate comment I found stated, "If you are lucky enough to get a TMobile Gateway that receives a decent signal in your location of choice, and you are able to connect devices to the internet then count your blessings!" I am now on my third Gateway and (knock on wood) things seem to be working appropriately. I have a TP-Link Archer AX6000 router set as an access point and it allows me to set devices to either the 2.4 or 5g band. I too would like to turn off the Gateway wifi, but that will have to wait until someone much smarter than I am can explain how to do it.

21years wrote:

WHERE DO I START???? I was so excited on FEBRUARY 2ND 2022 to install the Tmobile home internet Gateway. It was supposed to take 15 minutes...it ended up being 8 hours to get it to work correctly I should have known right there that this was a giant mistake when the tower they sent had a bad modem chip! I had to go to the nearest tmobile which is 30 minutes away wait 45 minutes to be waited on to get the new one (because they didnt want to inconvenience me) got home 30 minutes later to spend several more hours to get it to work. A MONTH LATER...NO INTERNET..ANOTHER MODEM ISSUE..it was call after call to INDIA where no-one can speak to you about the issue because they are to busy reading from their book of what to say and just keep talking over you the entire time. Sooooo I wait the "overnight" send which is always 3-4 DAYS. They were so kind to not charge me for the expedite ands gave me a discount of $25 which never went to my account. OHHH and I forgot to add that the 8 hour debacle for my trouble I was getting a $40 charge for 6 months..THAT NEVER happened shockingly there was no "note".  NOW IT IS MAY...the internet GOES down..I called talked to a guy again in India who tried to give me a hundred excuses as to what the problem may be. I was away for the weekend came home and no internet but somehow someone must have moved it too close to a microwave.  Soooo its been 4 days of phone calls I talk to someone for 2 hours on MAY 16th. WE FINALLY get straight that I am not calling about a phone problem🤦‍♀️🤬.  She will send me MY 4TH TOWER SINCE FEBRUARY 2ND because once again the modem is not woking.  ON the 19th I call to find out where the tower is I HEAR CHICKENS IN THE BACKGROUND AS THE "TECH SUPPORT" PERSON TELLS ME THAT THE LAST PERSON NEVER PUT IN THE ORDER FOR THE NEW ONE! SOOO here I am BACK on hold MAY 20TH with yet another person SANDRA who is reading from her book about being so sorry for the inconvenience as I demand to speak to a SUPERVISOR WHOHAS BEEN BUSY THE PAST 35 MINUTES. I have lost my mind on this and am looking up VERIZON PLANS as I wait on hold. 

I’ve been with them for 21 years! thats longer then most marriages! and I am still on hold….

Im about to jump ship 2. 3rd phone in under 4 months and have to pay taxes and shipping every time then 2hrs later tell me to drive 30 minutes to Beaumont Texas and pay a different company to fix come on t-mobile step it up I deserve a free upgrade in my train of thought. So do you sorry for adding on but every post I try and send my phone glitch and start over 

The manager in Nederland Texas has worked for t-mobile over 10 years couldn't help the main boss couldn't help. I shouldn't have to pay another company to fix my third phone in under 4 months. Android 14 is trash in my book I'll take my13 even my 12 back 😤   never had a iPhone my wife and son do and love them just to old to learn a new phone lol 😆   feel like if I switch I'm giving up on Dallas cowboys lol. I know they suck and have always my team please don't bash me too much. But would love someone's opinion 🤔 

I had straight talk for years when they first came out great coverage good price but trash phones and never spoke to a costumer service person I could understand great but way less problems I've had in the last 2 years  

Jerry blacketer wrote:

The manager in Nederland Texas has worked for t-mobile over 10 years couldn't help the main boss couldn't help. I shouldn't have to pay another company to fix my third phone in under 4 months. Android 14 is trash in my book I'll take my13 even my 12 back 😤   never had a iPhone my wife and son do and love them just to old to learn a new phone lol 😆   feel like if I switch I'm giving up on Dallas cowboys lol. I know they suck and have always my team please don't bash me too much. But would love someone's opinion 🤔 

this thread has nothing to do with phones...home net..