User Profile
Zubinb70
Roaming Rookie
Joined 3 years ago
User Widgets
Contribuciones
Re: changing security protocol
NyRican56... thanks for the info. But isn't that just ridiculous that a user has to hack, change code, send it into a device to get a service running that is supposed to be out of the box? When I called T mobile customer service, they didn't know difference between security protocol and security password! The whole thing is absurd. An immature product that wasted huge amount if time and money (in changing many other equipments) until I returned it3Visto0likes0ComentariosRe: changing security protocol
seems there is practically no way??? Even the website 192.168.1.12 has NOT WPA setting that can eb changed returning Tmobile gateway after 3 weeks of hell…head smashing conversations with the most ineffective inefficient untrained customer services ever ! baffling...just baffling.. the level of incompetence.3Visto0likes0ComentariosRe: I'M GOING TO VERIZON AFTER 21 YEARS ...GATEWAY IS THE WORST MISTAKE EVER
I feel for you. Are you also aware that the 5G Gateway has only the WPA3 security protocol... so any devices that don't have a WPA3 will not connect! Something you'd never imagine until yr 14 day period runs out!!! So, I'm having to change my apple TV device, and all my printers!!! Go figure!! I've spent 7 hrs with morons in the Philippines getting assurances on how they will help... with NOTHING!! It is appalling, unbelievable! Absolute ignoramus for CSRs. TMOBILE... I have never spent so many hours with customer service when I was a tmobile cell customer for 10 years. Going back to AT&T which was, luckily, not disconnected.3Visto0likes0ComentariosRe: What happened to customer service???
OMG! THANK YOU! Thank you for saying this! Because I've been saying this for the last 3 years with Citibank, AT&T and now T-mobile Customer Service! It is like speaking to a non-intelligent game computer of the 80s! When I moved to Tmobile with its 5G Router, I had expected the amazing customer service I used to get from T-mobile 4 yrs back with my cell phone. Really REGRETTING the decision! Absolutely REGRETTING IT. The router has forced me to change my appleTV equipment, and now my printers..... now,, I receive the new HP printer and the new one doesn't connect with the 5G router either.. 5 HOURS spent on the subject connecting 3 pieces of equipment and you get MORONS when u call Customer Service! Ironically, AT&T which sucked all these years, now gives me a person in the US - someone who resolves issues right away! What a turn of events! Sad!5Visto3likes0ComentariosTmobile 5G Internet Gateway doesn't connect with anything old? Terrible customer service?
Bought new 5G Gateway, with great expectations from Tmobile, having been old customers of Tmobile for nearly 8 years. Wanted to change from current AT&T internet, perfectly working, only to get rid of all the wires. How difficult could it be, right? Came home to find it doesn't connect to older Apple TV. Apple TV set-up wouldn't give a 'password entry' page. Morons at "Customer Service" were of no service. Finally, went to Apple Store. Tried a new Apple TV router…connected! Technician said, old Apple TV did not have a new security protocol used perhaps in Tmobile gateway. Well, NOW, I find the thing doesn'tconnect Tommy printers either. DOES T-MOBILE EXPECT PEOPLE TO BUY BRAND NEW EQUIPMENT, REPLACING EVERYTHING IN THEIR HOMES TO MEET THE SECURITY PROTOCOLS DESIRED OF TMOBILE??? The gateway setting ONLY ALLOW split of 2.4G & 5G networks…NO possibility of any other setting except name! So now, I have to buy 2 new printers, just to keep on T-mobile internet? REGRETTING DECISION TO MAKE THE CHANGE!! Customer service? 40-50 ,min wait times each time I called. So tired, went to store twice. Didn't expect this is where Tmobile will go once it takes over sprint. Seems, its gone into the dumps! And honestly, do we still need to be told a 1000 times when waiting for a CSR to put a wi-fi box at a high position and away from a microwave? Get your act straight T mobile. I've never written review like this in my life!!2.8KViews3likes11Comentarios