Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
OMG! THANK YOU! Thank you for saying this! Because I've been saying this for the last 3 years with Citibank, AT&T and now T-mobile Customer Service! It is like speaking to a non-intelligent game computer of the 80s!
When I moved to Tmobile with its 5G Router, I had expected the amazing customer service I used to get from T-mobile 4 yrs back with my cell phone. Really REGRETTING the decision! Absolutely REGRETTING IT.
The router has forced me to change my appleTV equipment, and now my printers..... now,, I receive the new HP printer and the new one doesn't connect with the 5G router either..
5 HOURS spent on the subject connecting 3 pieces of equipment and you get MORONS when u call Customer Service!
Ironically, AT&T which sucked all these years, now gives me a person in the US - someone who resolves issues right away!
What a turn of events! Sad!
