Forum Discussion
Modem drops internet service every night
I have had the Home Internet for two months and I have noticed that the modem drops the internet almost every night between 9 pm and 11 pm. When I use the Home Internet app to access the modem I see ...
Well, if any of you plan to switch to T-Mobile Fiber I'd advise against it. My service literally has dropped for 6 hours every night I've had it. Crazy thing is, these hours perfectly correlate with the hours that Live Chat isn't available. I'm not joking or exaggerating. As soon as Live Chat stops being available, my internet goes down. When it becomes available again the next morning, my internet comes back. Even when I do manage to get a Live Agent they ignore me until I close the page. I waited for an agent to respond for about 7 hours just to see if they would respond. I only got the three dots like they were typing something. I wish I had known that these problems were prevalent in their WiFi service so that I would have rejected their fiber service.
