Netflix no longer streaming

So the TV with the Netflix app cannot connect to the server and just presents that screen on the TV but if you feed the service through the hotspot, get the server connection made then switch the content delivery back sourced across the gateway the content stream will continue. This is not just a brief run of cached information? The service will continue to stream. Very odd the application cannot make a connection to the server from the app on the TV. I still tend to believe the Netflix application is a HTML based communication on 433 secure HTTP. Maybe it has something to do with credentials delivery.

Does the “More Details” option provide anything that might help at all? 

Between chats I again pulled up Safari and went to Netflix and then launched Troll and it pops and runs no problem. That is HTTPS. I would think they would be doing the same with the Netflix app as it would not make much sense to do otherwise. More development effort. 

So it makes me more intent on thinking it is maybe with the authentication services given it has to be a secured session for the user. Once the session is established the service transition does not seem to be a problem. It is still the same client source just some routing changes more than likely. Well, at least you have a bit of a workaround until it can be figured out. 

Just a thought. You say you just got your T-Mobile internet a couple of days ago and you have the Arcadyan gateway. Check the firmware revision on the gateway and post that. 

This is the content on more details

It seems to have no problem checking the network. How about Reload Netflix?

My Firmware version is 1.00.16

Reload Doesn’t help.

Well, ok. 1.00.16 I think that might be the most recent one but when I try to navigate to the wireless support info it fails. There seems to be a problem with the server or the linkage to the server. Very odd that it can confirm the servers but that probably does not have an identical step like the user authentication process.

That is the most recent code for the Arcadyan. I just went and did a general search and got a hit that took me in to the proper page where it is displayed.

https://www.t-mobile.com/support/devices/firmware-updates--t-mobile-home-internet

I'm in a suburb of Dallas, TX.  My gateway is the Sagecom and the firmware version is SGJi10105-1.1.52.  I've had this gateway for 2-3 months and it shipped with this firmware version.  The Android Netflix app on my phone functions and I am able to access Netflix via browser on a Windows 11 PC.  Netflix menu pages load slowly on the browser but it does appear to stream okay once you get that far.  Other sites load without issue.  In a new and possibly unrelated twist, the gateway has lost internet several times in the last 12 hours, though connection to the cell site was still shown as excellent.  Most of this was between 10 PM and midnight last night.  The timing makes me wonder if this might have been related to maintenance, though that sort of activity should normally occur between midnight and 4 AM.