Forum Discussion
new voice mail and it's asking me to setup voicemail
I have a new voicemail but it's asking me to setup voicemail again. Been setup and working for the last 20 years. I'm suspicious. ¿Qué debo hacer? How do I contact t-mobile for help and not just...
I was VERY nervous about this because in this day and age I trust no one, LOL. I took the plunge and went through setting it up. I used my old pin and it let me proceed; I was able to go through it without entering any new info by pressing the # key. Everything is the same and I was able to get into my voicemails after that. It's definitely an annoyance but it's safe guys. They also give you the option to get into your voicemails without entering a pin like before. Hope this helps. BevyT
Not sure if T-mobile sent out an update regarding this? Perhaps they did and I missed it?
Anyways, a few weeks ago I had called my voicemail to check in on its messages. Admittedly, it is something I don't do on the regular. Yet, once I did, I was unnerved to find all my audibly saved voice mail messages missing in action. I was definitely a bit heart broken because I have some saved messages from a recently departed loved one along with other saved keepsake messages.
Fearing that my old voice messages were lost in the abyss forever, two weeks later I called my voicemail again. This time I was prompted to reset my pin. Huh? I thought that quite odd. With so much going on in the world today, indeed I thought it might be some sort of crazy T-mobile voice messaging scam. So I decided to call T-mobile.
I was transferred over to the technical department. The representative there was overly giddy, yet extremely polite. She explained to me that as a security protective measure, T-mobile did this as a means to request that its customers reset their pin-- especially for those who were still using the last 4 digits of their cell phone number as their pin. Still, if you prefer, you can reset the pin and use the same old last 4 digits of your phone. Your choice. Though again, as a security protective measure, T-mobile advises against using old pins that match up with the last four digits of your cell phone number..
Next stop, because I would need to restart my phone, the rep asked me if I had another phone number she could call me at. I gave her an alternate number to call and she walked me through the process to reset my pin, using my T-mobile visual voice mail app.
Thereafter, I chose a new pin and confirmed it using the app. Then the rep had me restart my phone. Once phone was restarted, I logged back into my phone. Next step was to go back to my visual voice mail app and log in using my new voice message pin. Once I did all my old voice messages reappeared. And if you don't have this app, simply download it.
So, if you too experienced this same issue as me, thinking your voice messages had disappeared...once you reset your pin, you will then be able to both, audibly hear and visually see all your previously saved voice messages in your visual voice mail app.
At least I hope it will work out that way for you.
Hope this helps.
Happy Day :)
