Forum Discussion
new voice mail and it's asking me to setup voicemail
I have a new voicemail but it's asking me to setup voicemail again. Been setup and working for the last 20 years. I'm suspicious. ¿Qué debo hacer? How do I contact t-mobile for help and not just the community?
I was VERY nervous about this because in this day and age I trust no one, LOL. I took the plunge and went through setting it up. I used my old pin and it let me proceed; I was able to go through it without entering any new info by pressing the # key. Everything is the same and I was able to get into my voicemails after that. It's definitely an annoyance but it's safe guys. They also give you the option to get into your voicemails without entering a pin like before. Hope this helps. BevyT
I found a solution!!
Contraseña:
1. Set up your password
2. After setup, it will ask if you want to enter it every time or to bypass the password
Name and Greeting
1. Stay silent for your name recording
2. Decline leaving the greeting message
3. Choose to use your name as your greeting
Go back to using automated greeting:
1. Go back to the main voicemail menu
2. Select option 3 for “Create a greeting”
3. Select option 5 to use your phone number as your greeting.
All our phones did this starting today. Absolutely unacceptable. If.ive lost all my voicemails including my dead Dad's voice forever I'm going to be very angry with this sleazy company. Idiots. They're in the communication business, for G-d's sake
call 611. There’s a ‘real person’ you can talk to.
I DO NOT WANT a PIN.
What do I do to get this working again after many many many years?
Exact same issue with my voicemail. Called 611 as was mentioned way above. Was told some of us didn't have a secure pin...or whatever. So to be overly cautious they're having us reset. Bottom line: apparently visual voicemail also has to be re setup. So go there to setup with your 'new' pin. She also said can do from reg voicemail and enter 123 as the code to reset.
Is it to do with the global tech outage? I am concerned that we have not had a message from T-mobile about the problem. I am waiting until the tech thing is sorted out before I start messing with my voicemail. When I call my number from another phone, my outgoing message is still there, that is what makes me think it is a glitch and something to do with the outage.
Me too. I got a message that I need to retrieve, but can’t without resetting up the VM which makes me concerned I’ll loose my history of saved VM if I reset it.
Did it to me, too. I also noticed it didn't give the option for the automated outgoing message like usual, and it prompted me to record my name when I usually let the automated system just repeat my number. I don't like that.
Same. Voicemail is asking me to setup a voicemail that's already setup.
Same here. I'll give it a day. Someone at HQ probably scr...d something up. 🤔
