Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
Funny most T-mobile home internet users don't know they are treated like 2nd class citizens and are always prioritized lower than cell phone users. That's why the service is so cheap lol. If you want to know for sure just push it with support and eventually they will admit that home internet users are always considered heavy data users and deprioritized. So when lots of people are using the network (ie. Evening) your speeds will plummet as you are deprioritized over cell phone users. I've had it for a month and I'm canceling, service is just so inconsistent. You can read all about how it here:
“T-Mobile Home Internet (available in select locations) customers receive the same network prioritization as Heavy Data Users”
https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service
