Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
Just sad and false advertising. It's not unlimited data, in any way. I've unfortunately have had their home internet service since it was originally introduced and have suffered from these random speed changes the whole time. At first, I would have to reset the gateway every few days, now it's daily. My download speeds are as low as 1.0 mbps, that's ridiculous. It tests in the 100's of mbps during the day but as soon as 7 o'clock arrives the speed disappears. Numerous changes of placement, countless of calls and yet no changes whatsoever. Support's response? There's always maintenance being done on the tower. Always. Just as there's always a ticket that's been placed prior to my call. And yet, after all of this, not a single change. Which is exactly why I'm switching to Verizon. I highly recommend it to everyone else, they're rated higher/better than T-mobile for home internet providers for both speeds and service. I'm just tired of the same scenario, with the same useless response/solutions. Anyone remember the definition of insanity?
