Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
copz1998 wrote:@ECMP it is helpful to have your gateway metrics and an understanding of your location. Are you located near a freeway? If so, the morning and evening commute traffic will impact your signal (download/upload speeds) as T-mobile prioritizes cellular traffic over home internet traffic. For example, I am near a freeway and my speeds drop to about 90-110 Mbps down during commute hours and rise to 150-250 Mbps at night with less traffic.
Using your T-Mobile Internet app, tap the "MORE" link at the bottom of the screen, then Advanced cellular metrics, then 5G. What are your RSRP, RSRQ, and SINR metrics? Which band are you connected to (n41 or n71)?
See the chart below for interpreting the metrics.
I'm not getting anywhere near the type of services that I got when I first signed up well over a year ago. I currently average around 6 mbps. Yes you read that right … 6. I used to get around 100. I have moved the gateway to every spot in my house. Not sure where to go from here. I don't want to give up the service and switch but I work from home and this just isn't working.
Here are my metrics. I have since gotten the new black gateway and it's a little better. Speeds are typically around 13 down and 3 up. Still not super good though. I am nowhere near the highway. Probably 5 miles.
