Forum Discussion
5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless
50$ a month for service that is worse than dial-up and disconnects and resets connection regularly. They clearly should not have rolled out this service the way that they have. I have had this service for about half a year and it has had severe ups and downs though as time went on it just kept getting worse. It has been in a state that has been completely unusable and unreliable to the point where I am practically forced to cancel their service. I have a folder with months of speedtests where I am averaging under 1Mbps...with some being unable to even put the speed on the scale and they show up as 0.00Mbps. Checking email is the only thing that can be done and only when it isn't disconnecting. Web surfing is a horrible experience as any images or complicated web sites might not even load properly. Gaming has been impossible with occasional moments where I think its ok and during gaming it will lose connection or drop speed back down. I know that they won't do it but they should give refunds to customers in any areas where they obviously could not give the kind of service they are advertising, or at least stop billing customers in those areas until they actually do make it so that what they say they sold is actually what all their customers are getting. They don't even have the courtesy to make any kind of support ticket or ability to cancel the service for 5G home internet service on their website.
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