Anyone's Home Internet App not loading?

iTinkeralot wrote:

The mobile application appears to work for some people and not so much for others. I have an iPhone 12 Pro, from T-Mobile mind you, and it seldom loads the T-Mobile home internet application without 6-8 attempts to get it to work and more often than not it fails all together. Just to feel the pain with you I took the time to see if it would log me in. Low and behold it let me in after 6 try. I was just giving up and left it sitting 20-30 seconds after pressing the "Login" yet again. It actually presented me with the password window. I logged in and it tells me I have a connection to the gateway but NO internet. Duh… I am typing this right now connected and the mobile application can't figure it out. I have the Nokia which has the web GUI and I can see it has BOTH cellular signals and is working fine. GO FIGURE

So, if it loads at all just hit the login and wait 30 seconds or so then see if it presents the password entry. If it does well it might work. Don't get in a hurry. Be patient and persistent. That is what I found with the mobile application. Feel free to leave constructive comments for T-Mobile so they maybe get the idea that having a single access method to manage the gateway is a BAD IDEA. 

Try restarting your router/modem and your device. If that doesn't work, clear the app cache or reinstall the T-Mobile Home Internet app. If the issue persists, contact T-Mobile support for assistance.