Arcadyn Disconnects

iTinkeralot wrote:

When your gateway does a disconnect/reconnect it would be good to see if maybe it is changing the signal source. Your location might be between two signals and the signal jumps from one to the other and back. You can use a the browser interface and use the command to get information from the Arcadyan gateway. Do so each time it reconnects for a few of the episodes and compare the information. I don't recall off the top of my head if the Arcadyan also provides the PCI values for the 4G and 5G signals but that would be a dead give away if the PCI values are changing repeatedly. If that is the case maybe a relocation of the gateway to get signal exposure that puts preference upon one signal source vs the other. Without more information it is hard to tell. 

http://192.168.12.1/TMI/v1/gateway?get=all

Checking and making sure the SIM is seated well is also a very good idea. Some users have had positive results after removing and inserting the SIM into the tray. Of course do that with it powered down. 

Here is a possible fix you might want to consider.

I have the KVD21, version 1.00.16 and have experienced multiple drop outs for weeks.

Today, it was a total black-out. The gateway would try to connect and fail intermittently all day.

I spent over 12 hours trying to figure out what the problem was. I ended up believing it was weather related as we were experiencing torrential rain bands from Ian.

After reading iTinkeralot's final paragraph, I has an Eureka Moment! I remembered an old trick from years in the air conditioning trade. If a new contactor you just installed wouldn't work, the first thing I would do is look at the contacts. Occasionally, there would be foreign matter preventing proper closure. So I would clean, or "Burnish" them.

And that, Ladies and Gentlemen, was my solution! I took the SIM card out and scrubbed the contact side with a pencil eraser and blew the residue off. Reinserted and my internet is now back to normal.

Give it a try, it only takes a couple of minutes and may save you hours of frustration!

Tom R.