Frequent Disconnection on 5G Home Internet

i too have been having this issue lately. i was told it could be: not plugged into a wall socket - not the case, messages being sent to unit that might be causing the disconnect, so the number was changed - makes no sense to me, but.... they kinda don’t have an answer as to what the problem is. i think it could be due to too many users in my area streaming at the same time. it seems to be in the evenings and weekends. if it happens during the day while i’m at the office, i wouldn’t know. but they need to fix the issue. if it continues, they have to give credit since it’s an issue with their service. it’s not like i’m doing something wrong.