Forum Discussion
Frequent Disconnection on 5G Home Internet
Just putting out my observations on disconnects on my 5G Home Internet -- hoping that T-Mobile’s engineering will take notice because I’m not sure if my support calls during the past several months h...
My router has been working much better since one of the techs realized that my little tower was not connected to the phone number assigned to the device. Still, it's not as reliable as cable. I've found that all I have to do, rather than move router is to just unplug and replug it without moving it at all. Still, that means that you have about 2 minutes down time before the router fires up again. But my internet now works a couple days at a time now without going out. Has that been checked for the rest of you
This isn’t a giant issue for me most of the time, but it is inconvenient, espcially if I’m watching a movie and internet suddenly cuts out.
The issue is that these routers are not plug and play. The instructions to install them do not include things like attaching a phone number to your router if it wasn't programmed in before it was shipped to you.
