Forum Discussion
Frequent Disconnection on 5G Home Internet
I had the same problem with frequent disconnects. After reading up on the internet on similar problems, I purchased a cheap 4.5"x4.5" cooling fan on amazon. No more drops. Apparently when the modem gets a lot of use, it overheats and drops the connection. I placed the cooling fan on a cookie cooling rack (a screen that is about a half inch from the table) with the fan blowing toward the ceiling. Then place the T-Mobile modem on the fan. The fan has run 24-7 for about 7 months now. I just had Astound cable service hooked up for only $32/month and have now cancelled the Tmobile internet. Good luck cancelling T-mobile internet … it took numerous calls, as they were unable to locate my account even after I gave them the account number and assigned phone number as listed on my monthly wireless internet bills.
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