Forum Discussion
Frequent Disconnection on 5G Home Internet
Just putting out my observations on disconnects on my 5G Home Internet -- hoping that T-Mobile’s engineering will take notice because I’m not sure if my support calls during the past several months h...
One possible solution.
Background, we have 2 mobile phones, 2 tablets, 3 laptops, 2 TV, and 4 arlos cameras utilizing the internet.
It has been about a month since we signed up with the Tmobile 5G home service in Oct '22. The model of our black 5G tower is FAST-5688W. Yes, it is sensitive to placement and also the proximity to the Netgear Nighthawk wifi router, causing the 5G internet to randomly drop over the initial 8 days. The duration of the drops can last from 5 mins to forever. That is until I moved the Netgear wifi router 12+ inches further away instead of setting closely side by side. It has been almost 3 weeks of reliable internet since. We're very happy that T-Mobile is available in the mountains of Colorado. Subsequently we cancelled the Starlink reservation.
