High Latency and Packet loss

Yep, Not a hardware issue. There in some network issues that they are probably aware of but don't know how to fix and as you said just throwing hardware at it hopping it may fix it. The weird thing is if you run a OOKLA speed test the ping is not to bad like upper 50s or low 60s which is not to bad but it finds the nearest server however if you actually run a ping from the command line 1 in 10 will return a reply and 65% to 95% packet loss. I think the only ones complaining are the Teckie users or gamers so it is not a huge priority for them. It really wouldn't have been an issue for me had I not setup Dual WAN with pfsense because T-Mobile is my backup ISP.