Low Signal Bars

After speaking to three people I finally talked with someone that gave me useful information. Apparently, though I live in a heavily populated area near downtown, I'm equidistant from 4 towers and am in a dead zone. I was told that my service should improve in two months, but no one could verify that a tower was being built, but only that it was likely, given the area. I was also told my account had been "de-prioritized" because it was an "old account"; This seems to be a strange policy for long-time customers, but I was told it's T-mobile policy to never ask their clients to change their policy, so you never know if you're being phased out. They managed to squeeze a couple more months from me, but if my service doesn't dramatically improve, I'll be seeking an alternative.