Forum Discussion
Nokie Gateway Sudden Packet Loss
This has just started happening to me as well 3-4 days ago.
Until 2 weeks ago I had a previous generation router from Nokia - 5G21. It worked well for 10 months. I was getting about 200-500 Mbps download, and 20-60 Mpbs upload (depending on a time of day).
I switched my cell provider from Verizon (5 lines), to T-Mobile MAX plan. There was an issue with my account when merging home internet with cell service, so they closed my home internet account, and opened a new home internet account under my cell plan ( to get 20$ off discount for Max plan holder). I Returned the Nokia 5g21 gateway and got the new ARC KVD21 square box. What a mistake!! 🤬
My speeds dropped 10x since the switch. I now get no more than 20-40 Mbps on average ( 150 mpbs if I do speedtest in the middle of the night) . However while being super disappointing, that's still acceptable for day-to-day work from home stuff, and basic netflix in the evening.
If I hold my 5G iPhone next to gateway and run a speedtest - I easily get 200-300 Mbps. So I know the tower is capable, and location for the router/gateway is good.
WHAT IS NOT ACCEPTABLE IS THE 5-15 % 😡 packet loss that started happening 4 days ago.
- I can’t use Zoom for calls.
- My VPN to work disconnects constantly.
- I can’t run a simple SQL query against work DB server, without loosing my connection multiple time.
- My Wife’s connection is dropping constantly - she can’t use online conferencing tools either.
- Kids can't do homework properly. The list goes one.
- 🤬🤬🤬🤬🤬🤬🤬🤬🤬
I've been in IT for 25+ years, 10 of those doing Network/DB admin & User Support. I know how to do basic troubleshooting 🤓
- The issue has been isolated to gateway and nothing on my network .
- I confirmed it first then spend 2 hours with T-Mobile level 2 support confirming the same
- Connecting directly to Nokia/T-Mobile gateway doesn’t change the situation
- Factory reset doesn’t help
- My unifi gateway monitors my ISP connection, and I’m constantly getting reports, that my internet has disconnected.
- Support engineer placed an order for replacement router. I just got it.
- NO CHANGE IN SITUATION.
- What is going on T-mobile network that these ARC devices are not working well?
- Or is it my account?
WHAT THE HECK T-MOBILE??🤬🤬🤬
Should I go back to Verizon & Comcast?
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