Suddenly slow home internet.

I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I've been on the phone eight or nine times for at least an hour each time, with every "specialist" having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I'm in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that's designed to do one thing, can't even do that thing? Nobody can explain why it doesn't work because all of the hardware is good. (I'm on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they're throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i'm getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it's a software issue. Even though I've been reassured by all the techs I've talked to that not only is throttling not a thing, they don't have a way to do that. Well you as a tech probably don't, but the software sure seems to.

Fix this tmobile! This is unacceptable!