Forum Discussion
T-Mobile Home Internet Gateway "No USIM" error
I recently just purchased the T-Mobile Home internet service but upon turning on the device at home, instead of automatically going to a software update or displaying the connection signal strength, ...
Martha7138 wrote:
I recently just purchased the T-Mobile Home internet service but upon turning on the device at home, instead of automatically going to a software update or displaying the connection signal strength, it gave me an error saying "No USIM". At first I thought there was no sim card in the device. After checking the sim card holder, there was in fact a sim card installed. After many calls to T-Mobile's customer service team, no troubleshooting step they gave me worked. I have tried turning it on and off, factory reset, uninstalling and reinstalling the sim card, and still the same "No USIM" error occurs. After many unsuccessful attempts, I eventually just called and ordered a new sim card. New sim card comes in, not surprisingly doesn't work. At this point of writing, I am considering taking the device back to the original store I received it from and getting a replacement router. Any idea how to fix my problem before I take the device back to the store? My device is the Cylinder 5GNokia Router btw.
I could only find one other instance where someone had a USIM error, with basically no real solution given.
You said "New sim card comes in, not surprisingly doesn't work." Does that give the same USIM error?
If so, the original T-Mobile Nokia Gateway Manual mentions replacing the SIM on a USIM error. Since you had already done that, it would appear that your gateway itself is defective, and should be replaced.
tomwil wrote:Martha7138 wrote:I recently just purchased the T-Mobile Home internet service but upon turning on the device at home, instead of automatically going to a software update or displaying the connection signal strength, it gave me an error saying "No USIM". At first I thought there was no sim card in the device. After checking the sim card holder, there was in fact a sim card installed. After many calls to T-Mobile's customer service team, no troubleshooting step they gave me worked. I have tried turning it on and off, factory reset, uninstalling and reinstalling the sim card, and still the same "No USIM" error occurs. After many unsuccessful attempts, I eventually just called and ordered a new sim card. New sim card comes in, not surprisingly doesn't work. At this point of writing, I am considering taking the device back to the original store I received it from and getting a replacement router. Any idea how to fix my problem before I take the device back to the store? My device is the Cylinder 5GNokia Router btw.
I could only find one other instance where someone had a USIM error, with basically no real solution given.
You said "New sim card comes in, not surprisingly doesn't work." Does that give the same USIM error?
If so, the original T-Mobile Nokia Gateway Manual mentions replacing the SIM on a USIM error. Since you had already done that, it would appear that your gateway itself is defective, and should be replaced.
Yea both the old and new sim card gave the same no usim error on the device despite both being activated. Looks like I got bad luck on the manufacturing side of things.
