Forum Discussion
Remote reset and network drop
We are new T-Mobile internet gateway customers. We are experiencing drop-off of our internet (wireless) even when our new (Nokia) gateway is showing connectivity. Only action to fix, so far, is to reset by power-off/power-on. Thats fine if we are home.
Is there a remote reset procedure for the Nokia gateway that can accomplish this in case we are on the road and the network drops offline? Important because our furnace and security systems are running through this network.
Try restarting the gateway when its down and your out of town ! You need to connect to your wifi to restart it with the app.
I did find a work around of sorts to the problem.
Judas,
I didn't think of that so what is the solution to restart the device remotely? I too depend on internet connectivity to connect to a camera and a thermostat for 5 to 6 months at a time. I still have an active Starlink account which is more stable but still must be restarted every now and then.
Craigy wrote:
And Starlink responds only by emailing an answer to a question after a day or two
Plugged the T-mobile router into a programmable power strip …. set to power off the device once a week for 15 mins. Not perfect but it works for me.
Just what I was thinking.!! I just ordered a Keep Connect wifi reset device $49. supposed to sense signal loss and restart the device. We'll see if it works.
Let me know if it works and the device you use ... seems like a better fix then my idea ...
https://www.amazon.com/Connect-Monitors-Connectivity-Required-Necessary/dp/B07MCRQPCS
not sure if it’s going to work but this is it
T-Mobile needs to add this feature to the phone app. There are many improvements they can make to the app to make it better.
I have my device plugged into a programmable timer to power-cycle 3 times a week at 3am. It's pretty cheap, and I've never had a problem with service while I'm away from the house for extended periods.
