Forum Discussion
Significant Drop off in home internet speed
I signed up with T Mobile Home Internet in February 2021. At the time, they told me that I was in an excellent coverage area and would get at a minimum 50 mbps. I had no issues and did receive 50+ mb...
I have to say the service has been excellent for me until recently where I have been experiencing a similar issue. I went from an average speed of 30 down and 15 up to .03 down and .01 up. After calling and dealing with subpar tech support over the weekend, the tech finally told me they were upgrading the tower with a possible four more day ETA. Again it would be nice to know they are upgrading the tower, and for the person saying they don't see how it will affect people, T-Mobile knows who is connected to the tower and could send emails of possible disruption during the upgrade. I even lost the 5G on my phone; anyway, I'm hoping that this upgrade to add the N41 band helps my internet speeds and is up by next week. We'll see, T-Mobile needs to communicate with its customers more and find a better way if they want to be a home internet ISP.
