Significant Drop off in home internet speed

magenta10567161 wrote:

I have to say the service has been excellent for me until recently where I have been experiencing a similar issue. I went from an average speed of 30 down and 15 up to .03 down and .01 up. After calling and dealing with subpar tech support over the weekend, the tech finally told me they were upgrading the tower with a possible four more day ETA. Again it would be nice to know they are upgrading the tower, and for the person saying they don't see how it will affect people, T-Mobile knows who is connected to the tower and could send emails of possible disruption during the upgrade. I even lost the 5G on my phone; anyway, I'm hoping that this upgrade to add the N41 band helps my internet speeds and is up by next week. We'll see, T-Mobile needs to communicate with its customers more and find a better way if they want to be a home internet ISP. 

Some people have as many as three towers they connect to, and T mobile doesn't have clear records on who is connected to what and when. They can probably trace it, if they are doing an investigation for the FBI or something. 

It would be nice if they had a system where they could email you, knowing what area your service is in and just inform you of maintenance or expected downtime, and on what towers the work is being done. But even if that were possible, I'm not sure it's practical. It might be alarming for some people to get such a message, if they happen to be in a place when one tower is gone, they are seamlessly transferred to another tower. 

It's possible that you are in for a huge speed boost when the n41 is installed and up and running. I posted in this thread when I had been on TMHI for a month and posted that my average speed is 90. Now my average speed is 200. There has been no equipment change or anything, but they must have done something which worked in my favor, because one morning two months ago I got this speed jump to new highs and it has lasted ever since. I've always been on the n41 for four months, and never had a service disruption other than a disconnection which lasted only the length of time it takes to restart the gateway. And in the last month, not disconnections at all.

A lot of people with problems, and believe me, I would hate being without a usable speed for days also, write about what T mobile needs to do, as if they need to do that to stay in business or provide home internet service. Or, they shouldn't even offer this service until 100% of the TMHI customers get good speeds with no disruptions or disconnections, more like fiber. Well, cellular networks are not like fiber. And the number of customers experiencing bad things is relatively small, I would guess under 5%. There are people who get average speeds of 700/100 with no disconnections. And there are people who can't even get 1Mbps and get disconnected a dozen times in one day. In many rural areas, people have really bad options or even no options for home internet, and the places where TMO started their service there, it is transformative.

Please post on how the n41 works for you. Sometimes tower work takes a few hours and sometimes it lasts 6 weeks. And then they turn on new equipment, be aware sometimes they turn it on at lower power to test it for signal conflicts, and it can take a week or more before they ramp up to full power.