Forum Discussion
Speedtests on Sagemcom using wired ethernet speeds are crippled
I just signed up 5 days ago and got the sagemcom gateway. Noticed I can get 350 Mbps using the sage's wifi but if i do the same speedtest a minute later using wired (ethernet) i get around 40 Mbps.
This makes no sense as wired should always be faster and more reliable than any radio wave signal.
I’m a network engineer and i can transfer 2 files between my 2 computers with the same cables and network adapters at 100 MB/s (1 Gbps) so i'm 100% sure it’s an issue with the gateway
Adding to that, if I repeat the same file transfer test when connected to wifi, the file transfer is done at 40-50 Mbps as well. I have my tplink mesh connected to one of the ports, so even if i use that signal to do a speed test (which is a wifi 5 mesh, meaning it's capped at 866 Mbps) i get much worse results.
I have seen reported this issue many times over the unofficial tmobile isp reddit specifically when using the sagemcom https://www.reddit.com/r/tmobileisp/comments/ybm7yl/sagecom_to_router_speeds_my_wireless_router_speed/
I recorded a video with speedtests done with wifi and wired and got tforce to create ticket 72045919 . Looking forward to a resolution of this, I'm just hoping it's a bug that can be patched via firmware and not a hardware defect.
they just released a new firmware but it’s unknown what fixes were included and we don't know exactly when it's actually going to hit ours, as it could take weeks
Add me to the list. I've had the Sagemcom since Jan 2, 2023. I can get upto 400 Mbps on wifi6 thru the gateway but will max out at 170 Mbps thru the ethernet port.
Every time I contact support or T-force they say it's not a known problem. How do I get added to the support ticket if possible?
I am getting the same issue. I used Speedtest.net. I connected my laptop directly to the tower with an ethernet cable. Speed averaged 35-45mps. Disconnected the ethernet and connected to wifi. Speeds average over 200mps. We've had T-Mobile internet since Dec 2022. These results are consistent over the 5-10 times I've tried it.
Not sure what’s going on and don’t have time to wait 30 minutes on hold to talk to their tech support.
I just got a Sagecom FAST56688W gateway and noticed the same thing as you. When connected with an ethernet connection I get a significantly lower speedtest result than when connected wirerlessly. The problem seems to be with the gateway but i havnt fully diagnosed the problem yet.
