Forum Discussion
Suddenly slow home internet.
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ...
If the speed is dropping off and the 5G secondary signal is lost then both up and download are on the 4G LTE frequency. It seems to be very characteristic of work being performed on the tower equipment. The 4G is commonly used for upload and the 5G is used for the download when both are present. If the problem is with delivery of service at the tower there is not much you can do other than call T-Mobile support and report the problem. They may or may not be able to resolve the problem. It depends upon the problem location and cause.
It seems the engineers work on the cell tower equipment during normal business hours so service disruptions are pretty obvious. Once the do get the tower delivery right usually service delivery is pretty stable
