Suddenly slow home internet.

They do something that causes this issue on their end. There is litterly nothing you can do to fix it. It normal has a window of 2 to 6 hours when it kicks in and you get 0-10 MBS. When you get 10 you barely notice it so it is happening probably every day. Mine happens from 4 to 10 am EST. It seems to happen a lot on monday/Tue. When it is going on you dont get IPV6 w/e that is and you get nearly 100 percent packet lose for uploads.

Omg, I'm about ready to ditch T-Mobile… I'm not going to try to retype the comment I had. These forums are so unstable that I keep getting errors on everything. Basically the same as their Home Internet offering. Every single evening, between 5-8pm, my connection becomes very erratic, and after multiple times of contacting support they can't figure out how to fix it.

To me, as a potential 5G Internet customer, it became clear very quickly that this kind of inconsistent performance would be the norm. There are just too many people who have insufferably slow speeds or are dead in the water for hours daily. The question people have to ask themselves is can they live with it. In our case, we really can't. Because my wife works from home several days a week and depends on access, we could not roll the dice on this. Thus, for now we will have to stick with our more expensive but much more reliable and consistent broadband. Wish that weren't the case, but it is. YMMV.

JoeFM wrote:

When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I'm thoroughly disgusted with T-mobile's service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I've considered going back to my DSL service and buying a dual WAN router to combine two separate ISP's. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.

Same start month a year later. Similar good speed tests until late December 2022. Now my four devices buffers continuously and I live in small two bedroom apartment on ground level. Less than a mile from two towers. My speed test connects with locations 20 to 50 miles away. What is with that?

this is with my computer that is conected to the t-mobile modem via ethernet cable. notice the huge drop off.  needless to say if this keeps up i will have to switch back to Spectrum for my internet. these speeds make working from home rough. 

An interesting issue, once reasonably good download/upload speeds is now poor. We went from 90-130Mbps to 3-5. My signal is 5 bars and we have good metrics: RSRQ -7, RSRP -59, SINR 12. I have the KVD21. I did notice that for some unknown reason, I was bumped from n41 to n71, but not sure why, and the tech support person did not have an answer. 

Have you seen this type of situation? Any idea. what causes it? I have a trouble ticket pending with T-Mobile. I think it is a hardware issue. My mesh network is working fine. 

Same

Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

Yeah mine isn’t work for 7 days now

I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I've been on the phone eight or nine times for at least an hour each time, with every "specialist" having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I'm in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that's designed to do one thing, can't even do that thing? Nobody can explain why it doesn't work because all of the hardware is good. (I'm on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they're throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i'm getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it's a software issue. Even though I've been reassured by all the techs I've talked to that not only is throttling not a thing, they don't have a way to do that. Well you as a tech probably don't, but the software sure seems to.

Fix this tmobile! This is unacceptable!

Ok, well i've had my t-mobile home internet for 2 weeks now..   It seems to be running smoothly and quickly enough… mind you i'm not hopping back and forth checking the speed.  I do IT support for a large insurance firm from home 5 days/week, and when done at 4.  I'm on the computer from 11pm-1am.  I"ve not seen any real latency to speak of yet.   This is also running 4 large TV's, and 4 cellphones, and a Playstation.   I have not returned my Xfinity hardware yet;  i'm holding onto it, for as long as I can just in case.  I was paying Xfinity up to $280/month and i'm frankly i'm tired of it.