Suddenly slow home internet.

Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

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Cootjr wrote:

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. ¿Cuál es el problema?

Read all of these comments here. Some good info. There is a bunch of technical mumbo jumbo that affects the signal strength and thus download and upload throughput and speed.

Here is my 2 cents. In the app there a place on the bottom on the menu "More" . Under More is Advanced Celular metrics … basically the Gateway telling the app all the techninals of the tower and gateway communication.  Focus on RSSI and RSRQ … for me RSRQ was a problem. These numbers are logrythmic which means they are not linear … which means that -103 is a TON different than say -99 like factors of 10. I moved the gateway 6 whole inches and the bars went from 3 to 4 on the front of the router. Is you caan get 4 bars you are off to the races. Less than 4 means spoty and slow. 

Bottom Line. My speedtests went from 30-40 Download to over 400 download and Im talking moving the device 8 whole inches. 

So look at the app and move the device around and wait. It takes a minute to settle in. You may have to find another location in the house. If you can get 4 bars or even 5 you will be golden. 3 bars or less you will be fair to poor in signal and speed. 

Hope this helps.

Curious how many have left TMO -- I just did. One year of good service. Last three (3) months AWFUL - no internet between 5 and 10 pm.

Add me to the list of dissatisfied home internet custumers. I'm surprised to find the exact same agent response as many here. My tower is getting worked on by engineering and should be fixed in a week. I told her funny how my phone gets 100mbps using the same tower. All of the sudden she says she has refreshed my connection and it goes from 10mbps to 50 mbps. She says that in about a week ot should go back to normal after repairs to the tower. I will be monitoring my speeds and if they keep getting this slow its going to be goodbye from me.

Yes, add me to the list also.  At 4pm on a Friday, I went from about 350mb to 2mb.  I called support and she said there is a tower issue.  Why is there a tower issue?  Towers should have redundant fiber and battery backups.  I have had home internet for about 4 months and this has happened 3 times now.  I suspect techs are working on the tower and would prefer to do that work during the day.  If T-Mobile is going to sell home internet, then they should not be messing with towers during the work day.