T Mobile Home Internet & Google Home & Alexa

Danibri5 wrote:

So what has worked for me is to factory reset the gateway device. Once you set it up log into the settings online (192.168.12.1) and divide the 2.4hz and 5gz. But after you separate them go to configure ssid 5, under set ssid to configure make sure to go through all of them and turn off any "enable ssid" other than the ssid 5. For me the ssid 9 was named the same as my 2.4 and Google devices don't like 5gz. Sorry if this is confusing wording but I hope it helps. 

Hi there! So I would like to try what you explained but I am very confused. I just set up my gateway today and my google home will not connect to the WiFi. I am not tech savy in the slightest but can generally follow step by step instructions. If you can help further, I really appreciate it!

I had this 'issue' too as it relates to Amazon/Alexa/Echo Dot. I used the Amazon Alexa app on my phone and simply went through the set up process. It was easy and quick.

@Danibri5 Thanks so much. That worked.

So what has worked for me is to factory reset the gateway device. Once you set it up log into the settings online (192.168.12.1) and divide the 2.4hz and 5gz. But after you separate them go to configure ssid 5, under set ssid to configure make sure to go through all of them and turn off any "enable ssid" other than the ssid 5. For me the ssid 9 was named the same as my 2.4 and Google devices don't like 5gz. Sorry if this is confusing wording but I hope it helps. 

I have had some issue similar that have nothing to do with the gateway since I use my own router. If my laptop is on 5g and my chromecast is on 2.4 it will say it is connected but content does not play. If both devices are on the same 5 or 2.4 it works no issue.

Does anyone have an update for this? I just got TM home internet this week and all the same problems with Google Home and Chromecast. They're on the network so they can pull data but other devices can't find them nor use casting features.  I'm on the latest tower and firmware.

The disappointing part is I've had multiple calls with TMO support and they said their engineers do not report seeing any problems here and they are NOT working on a fix.  I said it was all over their own forums so how do we get that going and they only said if a bunch of people call and report tickets.

One guy told me to try and segment the 2.4 and 5ghz networks which I've seen mentioned but haven't had the chance yet. I really wasn't planning on setting up my own router.

Make sure your Google Assistants and Amazon Alexa’s are using the 2.4GHz WiFi, set manually to 2.4GHz, channel 6 with AES for encryption.  10 devices is about the maximum for devices spread over both the 2.4GHz and 5GHz channels combined.  

This is a ridiculous problem to have. I have been using T-Mobile internet for a month or so and I am not happy at all. Perhaps the Andy is in another thread but I've got to waste time looking for it

Did anyone ever figure this out without having to exchange routers?  My google home speakers will not connect or work and when I swapped to my old windstream internet, they connected just fine and continued working, so I know the issue is the T Mobile internet, not the Google. :-( 

Yes all of my Google devices that use Google Assistant have the same exact issue. Chasw I'm curious as if you're going to be able to maintain connectivity to the T-Mobile home internet. I also have the gray tower and although my speakers do connect on occasion, they seem to lose connectivity frequently when I activate the Google Assistant.

The problem is far worse with my Chromecast with Google TV. But that is tight heavily with Google Assistant so that is the reason why I'm making that connection with all of my Google devices. Even my Pixel 4 XL mobile phone, which rides on Google Fi's mobile service, also loses connectivity to the T-Mobile home internet Wi-Fi router.

As I have read through other threads, I feel there is definitely an undiscovered issue with T-Mobile home internet and Google devices that use Assistant.