Forum Discussion
T-Mobile Home Internet Review
I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restri...
Hello. We have had constant issues with our T-Mobile Home Internet. We started with high hopes though were not sure what our benefits would be since we never get more than 2 bars on any of our other devices including some iPhones (8, XR, 12). Our other devices don't seem relevant for this comparison (computers) as they are not T-Mobile SIM provided. But the other four devices as mentioned have never had more than 2 bars of coverage since the 1990's and often drop to 1 bar.
The reason this is relevant is that even our cell phones say we do not have T-Mobile Wi-Fi.
With our T-Mobile Internet, which we received a couple months ago with the new device people are mentioning, it also says it receives 2 bars. It sometimes goes to 1 bar (turning yellow) and we don't know if it sometimes goes below 1 or not as it shows 2 bars but we lose the wi-fi, on average, at east once. day. It has caused us to otherwise unnecessarily still have to pay for our (hope to be previous) internet provider since we need the internet service for work so are suffering with the poor T-Mobile Home Internet service, but really want to be able to keep it but need it to work. We decided to write this since we had to go to our backup provider at least once each day last week, now again today. Ridiculous.
A gentleman from T-Mobile said they had a technician check the tower that our service comes from and, after about a week of checking, it appears to be overloaded with users. Since T-Mobile supposedly limited people to be able to use the service to assure that would not happen, that does not make sense. We had tried the T-Mobile Home Internet in all locations and levels of our home to see if there was any better reception, as the instructions recommended. Upstairs, main level, downstairs, rooms to the N, NE, NW, E SE S SW, W, near windows and not, everywhere but the roof (which it does not say to do since that is outside). So, location of the device in the house is not a factor.
So, we are not sure if the device is faulty and does not properly provide W-Fi? The top can show 2 bars (well, not it just turned to 1 bar) and says it can detect devices, but none of the devices can get Wi-Fi.
Has anyone else had a similar problem? Thank you for listening and for your help.
