T-Mobile Home Internet Review

Initially the service fit my needs - two tvs streaming and use of pc by both my wife and I.  For the last month T-Mobile has been working on upgrading the towers around us.  We can't stream shows and the internet is at a snails pace.   If everytime TMobile wants to do an upgrade we suffer for at least a month, the service isn't worth it.  I hate Optimum but we're going to go back.

Hello. We have had constant issues with our T-Mobile Home Internet. We started with high hopes though were not sure what our benefits would be since we never get more than 2 bars on any of our other devices including some iPhones (8, XR, 12).  Our other devices don't seem relevant for this comparison (computers) as they are not T-Mobile SIM provided. But the other four devices as mentioned have never had more than 2 bars of coverage since the 1990's and often drop to 1 bar.

The reason this is relevant is that even our cell phones say we do not have T-Mobile Wi-Fi.

With our T-Mobile Internet, which we received a couple months ago with the new device people are mentioning, it also says it receives 2 bars. It sometimes goes to 1 bar (turning yellow) and we don't know if it sometimes goes below 1 or not as it shows 2 bars but we lose the wi-fi, on average, at east once. day. It has caused us to otherwise unnecessarily still have to pay for our (hope to be previous) internet provider since we need the internet service for work so are suffering with the poor T-Mobile Home Internet service, but really want to be able to keep it but need it to work.  We decided to write this since we had to go to our backup provider at least once each day last week, now again today. Ridiculous.

​​​​​​​A gentleman from T-Mobile said they had a technician check the tower that our service comes from and, after about a week of checking, it appears to be overloaded with users. Since T-Mobile supposedly limited people to be able to use the service to assure that would not happen, that does not make sense. We had tried the T-Mobile Home Internet in all locations and levels of our home to see if there was any better reception, as the instructions recommended.  Upstairs, main level, downstairs, rooms to the N, NE, NW, E SE S SW, W, near windows and not, everywhere but the roof (which it does not say to do since that is outside). So, location of the device in the house is not a factor.

So, we are not sure if the device is faulty and does not properly provide W-Fi?  The top can show 2 bars (well, not it just turned to 1 bar) and says it can detect devices, but none of the devices can get Wi-Fi.

Has anyone else had a similar problem?  Thank you for listening and for your help.

My experiance with the homeinternet had for 6 months calling weekly for 6 months adds up to a lot of pain points biggest problem is the techs anyways I was promised by 10:30am I should finally have highspeed internet my adverse speed is 8 mbps download put up with this way to long today my pain points should get. Enter.  We'll see if all goes good that's cool but if I have been lied to a can always talk with management would I recommend. Anyone tobsignup with T-Mobile no way most people won't put up with crap I have had to do. Point is can I trust T-Mobile?

The customers that live in the cities don’t need the homeinternet router for internet here’s why I was in porterville California I tested my internet speeds with the hotspot I got over 200mbps doesn’t load and just the 5G/lte even faster if I live in the city the homeinternet router would be a waste of money.

I was tired of Xfinity and Comcast so I switched over to t Mobile. Horrible. It's rare that we can watch a show or a movie without giving up while it loads forever twenty minutes into it. My kids can't log in in the evening to do schoolwork. We're honestly shocked on the rare occasion that it works!! Worst Internet yet. 

I give it one star because it cannot be used with PlayStation 5 or Xbox Series while playing most online multiplayer video games like Gran Turismo and a few others. The speeds are fine it's only good if you're a non-gamer. But most people own PlayStation 5s and Xbox Series and play multiplayer online I think it has something to do with the dynamic IP and not having a static IP like most other internet services that's why it doesn't work with the hotspot. If you don't game and just using your computer or fire TV or internet it would work for you but if you have any gamers in your house it drops the game doesn't connect a whole bunch of bad things and customer service has no answer for it and basically is just the same internet on their mobile phone it gets low priority on the tower and your speeds during the day are super slow now if you game late at night or early in the morning they're faster. But it's not worth the time after the money when you're dropped in the middle of a game or won't start. So advise anyone not to get this if they are a gamer that plays multiplayer online on anything

We are on the magenta plan and decided to try the t-mobile 5 g home internet. DO NOT WASTE YOUR MONEY IT IS GARBAGE! I couldn't use it with my laptop without losing connection constantly.My tv was lagging when connecting to it too! Thank goodness I didn't cancel my other service provider. T-Mobile is also very deceitful they sell you this junk of home internet by marketing a promotion and never deliver on anything they promised. I am considering looking for a new carrier for my cell phone service too since this company is not honest about the services they offer and don't honor their promotions.

What has happened to T-Mobile home internet?!?!

We've been using this service since nearly the beginning. We had had no issues in that time. However in the last 2 weeks the service has been nearly useless.

It's a very unstable signal, constantly kicking us out out work due to slow or no internet connection, which then loses all the data on the forms being filled out.

T-Mobile even had us swap out the original modem, with no improvements. I've now had to move the modem (from its perch of nearly 2 years) to a new floating shelf I had to install just to get a mediocre signal!

This is garbage that T-Mobile can't figure out what they did in the area over the last 2 weeks that totally screwed up this server for their end user.

The time has now come to separate from T-Mobile and return back to the dreaded cable internet with their ever exploding prices once the 1st year is up.

I should also note, the internet on the T-Mobile plan is not stable right now either and I am seeing the phone search through different networks at lower speeds.

Sincerely let down by T-Mobile, 

Scott H.

I have had T Mobile Home Internet since it's beginning.  My original Gateway was overheating and dropping out. They sent me a new one and it has worked well for the past 3 years or so.

Then out of the clear blue the Gateway started doing the same thing dropping out then wait awhile and got would reconnet. No one could figure it out, so I stuck it in my freezer for 20 minutes then restarted it. All was well for a few hours then wammo dropped again.

I finally added 2 computer fans to the gateway and it has been working flawless since then.

Over the last 2 or three weeks our internet service is terrible, that's why I'm looking at other experiences here.  I use a 'speed test' on my phone when it lags and at times even the speed test will not respond.  The range when it's good is upwards of 40Mbps but there are times it is below 1.0Mbps.

Second, ANY time we use our microwave, all systems stop.  Anyone else made that connection?

Gracias.