t-monile home internet is barely providing basic data speeds sometimds.

I'm curious to see your answers.  I have experienced the same over the last month.  We've had the home internet box for months, and it worked wonders over my old provider.  So much so, we were able to start using a streaming tv service.  But not now.  The download speed has dropped tremendously and at times it will just disconnect entirely.  Not just with the streaming service, it does it with a phone or a tablet as well.  Never did that before, and nothing has changed.  I have gone through the reset process, the unplugging and so forth, and the problem remains.  I guess that unlimited data isn't so unlimited after all.

Just don’t know what to do about it.  

007Bond, how would I go about seeing what bands I'm connected to?  I'm not a techie and don't know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I'd like to do more than vent.  I'm not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I'm just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won't last longer than 10 minutes of streaming tv.  Something has changed and it's nothing that I have done.  Thanks for whatever help you can offer.   

1012Brian wrote:

007Bond, how would I go about seeing what bands I'm connected to?  I'm not a techie and don't know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I'd like to do more than vent.  I'm not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I'm just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won't last longer than 10 minutes of streaming tv.  Something has changed and it's nothing that I have done.  Thanks for whatever help you can offer.   

Quite literally the same thing happens to me.

I was getting right at 100 MBps for the 2 weeks I held on to my old ISP, the day after I dropped my other provider I’ve been getting like ~45 at best (with no movement on the router etc)

Here’s my connection information:

I have been fighting TMobile for a month now. I've had an example of my gateway, a 4g version sent out, multiple tickets, nobody can do anything about. It has been the most frustrating experience I've ever had. We went from 175mb down / 4mb up to barely 7-8 down, sometimes nothing. We both work from home and I have sometimes to drive away with the gateway to get to another tower so I can work. Customer service has been clueless and I have already signed up for another service. I am beyond annoyed at this point.

jnusz wrote:

I was getting right at 100 MBps for the 2 weeks I held on to my old ISP, the day after I dropped my other provider I’ve been getting like ~45 at best (with no movement on the router etc)

 

Here’s my connection information:

Señal principal

PCI

248

Banda

B2

EARFCN

677

Señal secundaria

PCI

625

Banda

n71

NR-ARFCN

126490

 

Any thoughts?

I've had essentially the same experience. T-Mobile has essentially oversold their 5G home service that went from strong in the Spring to non-functional by August. Now they just claim they are congested and have no intention of expanding their capacity to meet the demand they sold. They say speeds of less than 10, or even 1, out of the 150 they promised, are fine during normal waking hours, and if you don't like it you can leave. Pretty sure that's call theft and fraud. 

1012Brian wrote:

I'm curious to see your answers.  I have experienced the same over the last month.  We've had the home internet box for months, and it worked wonders over my old provider.  So much so, we were able to start using a streaming tv service.  But not now.  The download speed has dropped tremendously and at times it will just disconnect entirely.  Not just with the streaming service, it does it with a phone or a tablet as well.  Never did that before, and nothing has changed.  I have gone through the reset process, the unplugging and so forth, and the problem remains.  I guess that unlimited data isn't so unlimited after all.

Just don’t know what to do about it.  

I've been dealing with download speeds of 1mbps to 3mbps since April 2022. before that we had 130mbps on download speeds for at least 2 years. Then they say there working on towers. The tower that we had good download speeds with was 6 miles away. Now they are tagging off At&T tower which is a half mile from us. Almost a year later and they still do not have it fixed. One day we had thought they fixed the problem, back up to 130mbps download. that lasted for a few hours. I have over 100 hours logged with tech support. SMH

Thanks.  I'll follow up on that when I get home.  I appreciate your time.  

My god I'm not the only one then? I'm going to post my details too if any of you want to help me figure it out because after a month of ridiculous speeds (0.12-0.3mbps) from 9 am to 10 pm, 2 engineering tickets, multiple 5G High speed gateway router exchanges (I'm on my third one!) I'm literally about to give up on t-mobile home internet and look for spectrum - this hasn't been an issue prior on the 4G LTE gateway (apart from needing an Eero Mesh to connect >6 devices that is). Isn't 5G WIFI gateway meant to be better!?