Terrible internet service with no support.

Gtarewood wrote:

Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 15 times with multiple answers from the Philippines to assist me with outages or tower work here in Washington state. It's aways the same issue and answer: "Tower work in your area" If that's true, they don't bother to inform the paying customer that: Hey, we're going to work on a tower that will have a profound affect on you business you run from home… 

When I got the unit I was getting 230 mbps download and now it's been reduced to 4.50 mbps download. They have no answers because T-Mobile is focused on gaining customers and sourcing out issues to people that cannot help. 

How they provide a local service with no local assistance is beyond me. The fact that I'm still here is even more beyond me. 

Why I'm venting here? Anyone reading? Anyone that can do anything about it care at TM?

I am here. I am listening. I cannot believe I am not alone. I just found this forum and your post is very similar to my case. Let's connect I am really curious to hear what Tmobile has been telling you. I'm located in long beach CA. 

I've been pissed at Tmobile. Based off what they've been telling me is an elongated tower update. This is BS. I started noticing a degrade in bandwidth after 1 month. I was averaging 250mbps download 30upload and now I'm seeing ridiculous speeds at .xx up to 10mbps and sometimes uploads fail. This is a JOKE. 

IM ALSO asking myself the same question. Why am I here?! I guess I am giving tmobile the opportunity and the benefit of the doubt. Perhaps I'll roll with them a couple of months longer before I switch service? TBD. The price is sits right and that might be the only reason I am still utilizing there home internet.