Forum Discussion
TMobile Home Internet -- Great signal but no internet?
Hi all. I'm wondering if anyone else has had a similar issue. My unit is up on a second floor window. Constant five bars and I am not far from a 5g tower. But ever since I separated the bands (2.4ghz vs 5ghz) so I could live a smart Google home life again, my unit has been crashing. I've called in and done several factory resets. Most of which did not help up until I did a factory reset on my end and the expert did one as well on their end? Or at least that's what I was told? Anyway, it worked great up until I separated the bands about 24 hours later. I only reconnected a few smart devices and went to bed. This morning, I'm back to where I started with 5 signal bars and no internet connection. I'm chatting with a tmobile expert right now and we're troubleshooting it. I guess I'm getting a replacement in two days, but I'm hesitantly optimistic. Anyone else have a similar experience and solutions? Would adding a router help at all for what I'm guessing is a bandwidth issue?
I just got my 4th unit (still refurbished)...as soon as I tried to turn off all other wifi IDs (I think like 11 for 5G and 6 for 2.4 Ghz), then network speed became 25 mbps. without doing that it was 300. so I had to reset to factory and now keep all these extra IDs live.
I used to do this for my first 2 units and it did not affect their speed. my third unit did this and I thought it was the gateway that was broken.
my 4th unit still hangs once in a while. but sometimes it will come back without rebooting… when working I get 300-ish mbps download and 50-75 uploading.
Same problem and I have a feeling it's not from separating bands. I had service for a few months and it was excellent. Then over a month it cuts out worse week by week. I need to call and do all those resets. I can't fix it without calling so something they need to do at tech support.
I truly believe they are adding people faster than they can cover them. It progressively got worse over more than a month and now i barely can use it if at all. My signal is great and phone says signal speed is excellent but it's just internet going out. "Connected without internet," is what my phone says.
If it didn't work so well when I started I would have given up already but I keep hoping.. anything not to have to go back to spectrum...ughh
Do not hold your breath...I am having my 3rd tower and it still dies once a day. Tmobile tech support on FB says it is because my home address does not have 5G support, what a joke. I was asked to switch from LTE to this one! LTE was working fine for 4 years (stuck once every 2 months, needing a reboot).
