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BouseBill's avatar
BouseBill
Roaming Rookie
Hace 4 años

TMobile Home internet

New to TMobile home internet, couldn't wait to receive the new tower.  It's a NOK 5g21  HW Ver 3TG00739B.

After initial set-up it seemed to work OK, and was fast compared to our cell phone hot spot.

Now not so much….Was on the phone with customer support for over an hour yesterday trying to get the tower back up to speed.

download speed as tested on “test my speed”  a paltry 6.08 Mbps

upload speed: 35.26

customer support had us reboot several times, then reset to factory specs.

Señal principal

PCI  412

Band    B2

EARFCN   675

 

Señal secundaria

PCI 6

Band  n71

NR-ARFCN  125290

The cell tower is approximately 1 mile away from the house with a clear line of sight no obstructions.  The NOK 5G is sitting next to a window with no obstructions and bounces between 4 and 5 bars signal strength.

I am not "tech" smart being an old dinosaur, and would appreciate some insight as to what the heck is going on?  We are in a remote desert location and thought this was the answer to our internet dreams LOL  Any help is most appreciated.

 

Thanks Bill