TMOBILE? VPN? Work from home issues

noVPNnoTM wrote:

Rogueplayer wrote:

T has resolved the problem, finally. Sagemcom works now. 

Please share any details you have.  What firmware version was it fixed in?  The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems.  You can get the firmware version from "More" → "Gateway information"

 

They didn't send a firmware patch. From what I understand, it was internal. Me and the person who initially found out it was fixed had called in, spoke to a repair agent, they had us turn off our gateways, they reset or refreshed the connection, and we were up and running when we restarted the gateway. 

I wish I would have asked if the gateway could have been restarted without calling in. Either way, the hold time wasn't long and the whole call took about 6-7 minutes. 

Same here. Worked fine for a couple months with Palo Alto global protect, but stopped working in last few days.

Same issue here. 

Experiencing Global Protect compatibility issues.

MS Office Teams services work, but internal and external web sites and hosted applications are broken.

Disabling GP appears to resolve the issues, however that’s not an option per corporate policy. 

I have the Sagemcom and that explains why it stopped all of a sudden. I contacted my company to ask them to force SSL on Palo Alto GP or allow me to change MTU length in Windows on my laptop, but the admins have to escalate and see if corporate IT security policy will allow it. Who know is that will even fix it. T-mobile needs to get this sorted out because I work from home 2 days a week and a router should be more configurable.

I haven't had any luck changing MTU on my laptop. I'm waiting to hear from InfoSec about forcing SSL in GP. I work from home full time so this has been a disaster for me.

We’ve reset the gateway (factory default) and things are working again.

TMobile is arranging for me to get a replacement “Arcadyan” model device.

Been having the same for my wife's work connection thru GlobalProtect.  Between Outlook, TEAMS, etc, one may work or the other.  I have a Linksys Velop plugged into the Sagemcom.

I just did a factory reset of the Sagemcom. The phone app started the setup process. When it got to the part where it asks is it updating the firmware, I closed the app. I'm trying to avoid the update.  

We were still having trouble with the connection thru the Linksys, so I switched it to passthrough, now everything connected. 

I'm in NO WAY an IT person.  Just been taking advice from this thread and others. I have no idea how my Linksys is still working thru the wired connection to the Sagemcom since the factory reset.  I thought I would have to re-login to it, but it works.

We'll see if it continues to work.  I will update if anything changes. For now, I'm not going to touch anything, namely the Home Internet app. Hoping it doesn't start a firmware update. <crossing fingers>

For the record, I think T did this on purpose.  I think the data usage of homeworkers is very high, so they released an update to throttle it.  Some get in, but it's extremely unstable to use all day, everyday.

I've submitted my troubles to T a few weeks ago whose rep told me there was an issue between their network and GlobalProtect, and that they're working on it with no ETA. Seeing that it's been happening ever since the firmware update which I'm sure T knows about, someone would have uploaded a patch already. Like I said, I'm not an IT person at all, but I'd like to think I've got common sense.

Hey T….I see you….

T has resolved the problem, finally. Sagemcom works now.