Forum Discussion
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else having this problem? T Mobile says it's the VPN, but we've always used the VPN. I've not been able to work since Saturday.
Rogueplayer wrote:
Hi. Yes, my issues with the Sagemcom router logging into Global Protect VPN has been working flawlessly since I called into repair and they reset the connection in- house.
What is the version of firmware do you have?
Hi. Yes, my issues with the Sagemcom router logging into Global Protect VPN has been working flawlessly since I called into repair and they reset the connection in- house.
Hola,
Can anyone with a Global Protect VPN and Sage router confirm if the issues were resolved? I got the Inseego but it too does not work. Gracias.
Tuesday March, 5 2024. Nord VPN is not functional with either the FAST modem/Router. they sent me a inseego after waiting hours on hold. The inseego does also blocks my VPN. Not acceptable. I will likely have to change providers now. I will call them one more time.
noVPNnoTM wrote:
Rogueplayer wrote:
T has resolved the problem, finally. Sagemcom works now.
Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from "More" → "Gateway information"
They didn't send a firmware patch. From what I understand, it was internal. Me and the person who initially found out it was fixed had called in, spoke to a repair agent, they had us turn off our gateways, they reset or refreshed the connection, and we were up and running when we restarted the gateway.
I wish I would have asked if the gateway could have been restarted without calling in. Either way, the hold time wasn't long and the whole call took about 6-7 minutes.
Rogueplayer wrote:
T has resolved the problem, finally. Sagemcom works now.
Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from "More" → "Gateway information"
T has resolved the problem, finally. Sagemcom works now.
This is how I got a non-Sagemcom gateway. I called the T-Mobile Home Internet tech support line and asked to speak to someone who could authorize the replacement of my gateway with a non-Sagemcom model. They said the only way they had the power to do that was to cancel my line and open a new one. In the order for the new line they could specify the white G4SE gateway. So, that's what they did. Two days later the new G4SE arrived and I have had no problems with VPN. I now have to return my Sagemcom.
Hey T….I see you….
For the record, I think T did this on purpose. I think the data usage of homeworkers is very high, so they released an update to throttle it. Some get in, but it's extremely unstable to use all day, everyday.
I've submitted my troubles to T a few weeks ago whose rep told me there was an issue between their network and GlobalProtect, and that they're working on it with no ETA. Seeing that it's been happening ever since the firmware update which I'm sure T knows about, someone would have uploaded a patch already. Like I said, I'm not an IT person at all, but I'd like to think I've got common sense.
