Forum Discussion
unable to use tmobile app
I have called T-Mobile help line as I was told I could call and get the 2 step verification turned off. I am unable to login and update myself because I do not have a Tmobile phone number. I bought the home internet for work and can not use my actual phone number (with AT&T) to receive a code because It is not a Tmobile number. They guy I spoke to from T-Mobile said I HAD TO have a line with T-Mobile in order to access my account on the app or online. Someone please help. This is ridiculous. I just need access to my account. I am able to verify through email but then it takes me to the phone verification and I can't go further.
Yes, your Internet line number can be found in the T-Mobile Internet app. It’s listed in bold on the bottom left-hand corner of the screen on the Home tab.
You should have a T-Mobile number because your home internet modem has a number. (at least mine does) And I can receive text that show up In the menu section of my modem. (Buy modem is the touch screen modem)
