VOIP on high speed gateway

revdrwebb wrote:

Still no joy with this.  Cisco VOIP box is plugged into the lan port on the 5G router.  I get dial tone but can't call.  It worked fine on the old LTE Gateway.  

Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.

She collected my download and upload speed (asked me to test it in real time).

I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to  track the status of the request.

I’ll keep you guys posted.

Just called them again.  They know it's a problem but won't give me an ETA for a fix.  Same answer I got 6 months ago.  I've been without VOIP service now for 9 months.  They offered to replace the new gateway with the old 4G gateway.  That would be a hassle I can't imagine.  Really, how hard can this be to fix?  It's a well-know protocol on well-know ports.  I like this service except for this issue, but would not recommend it because most people I know are doing VOIP now for homes and businesses.

I had Spectrum before signing up with T-Mobile Home Internet.  Once I had the trash can setup, I took the ethernet cable from the Spectrum modem and plugged it into the trash can.  Everything works including my Obihai device using Google Voice that is plugged into my TP-Link AC3200 router.  Just my experience.

Google voice with obitalk voip box works

Still no joy with this.  Cisco VOIP box is plugged into the lan port on the 5G router.  I get dial tone but can't call.  It worked fine on the old LTE Gateway.  

Person wrote:

revdrwebb wrote:

Still no joy with this.  Cisco VOIP box is plugged into the lan port on the 5G router.  I get dial tone but can't call.  It worked fine on the old LTE Gateway.  

Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the "problem" that many VOIP devices can't function by default. She also assured me that it's a matter of sending request to register a particular device with them (in my case it's a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.

She collected my download and upload speed (asked me to test it in real time).

I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me "complaintID" I could use to  track the status of the request.

I’ll keep you guys posted.

Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn't fixed. At all. I returned the device.

revdrwebb wrote:

Just called them again.  They know it's a problem but won't give me an ETA for a fix.  Same answer I got 6 months ago.  I've been without VOIP service now for 9 months.  They offered to replace the new gateway with the old 4G gateway.  That would be a hassle I can't imagine.  Really, how hard can this be to fix?  It's a well-know protocol on well-know ports.  I like this service except for this issue, but would not recommend it because most people I know are doing VOIP now for homes and businesses.

By the way, They charged me $50 for the 6 days I had the gateway. Even thought when cancelling the service I was told that I won't be charged anything because it's within the first 21 days.

I am successfully using the 1-VOIP residential VALUE plan ($8.97/mo.) on my 5G gateway.

However, it required Karen of 1-VOIP to make some back-end changes; I did not have to do anything.

if you are using 1-VOIP, ask for Karen by name; she is knowledgeable, eager to help and competent.

I'm using my old Panasonic wireless phone setup, plugged into an OOMA Telo. The OOMA is connected by ethernet cable to a Netgear switch (GSS116E). The Netgear switch is connected by ethernet cable into the gateway. It's worked perfectly since day one. It seems that VOIP compatibility is kind of a crap shoot. I guess I just lucked out by having a system that seems to work.

I have the can with Google mesh and Obi200 for Google Voice. The obi was connected to a switch after the Google Mesh. Got a dial tone but couldn’t make or receive calls. 

I plugged the Obi directly into one of the ports on the can. It works great now. 

Being on Google mesh WiFi I can no longer get to the Obi by IP since it's getting it's IP from the can but that is a minor irritant. I can still configure the Obi by phone commands if needed. Or I could always plug it back into the switch just to configure it.