WARNING: Tech support just told me that the NEWER hubs do not support IP4

Trying to triage the issue below and the tech read from some specification documents that the new models do not support IP4, you must upgrade to a business plan

The following was from my PC wired into the hub
 

From Home:
Tracing route to microbiomeprescription.com [205.144.171.116]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *     192.168.1.1  reports: Destination net unreachable.

Trace complete.

From Office (Remoted in)

Tracing route to microbiomeprescription.com [205.144.171.116]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  Docsis-Gateway.hsd1.wa.comcast.net [10.0.0.1]
  2    13 ms    11 ms    11 ms  96.120.103.193
  3    11 ms    10 ms    14 ms  po-305-1222-rur102.ferndale.wa.seattle.comcast.net [24.153.84.41]