Forum Discussion

valeriedoremi's avatar
valeriedoremi
Roaming Rookie
Hace 3 años

Wifi not connected to internet, daily

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

 

I have restarted the gateway from the app which fixed it, and I've also unplugged the gateway to restart it, which also fixes it. But then I come home the next day and have to do it all over again. Why do I have to do this every day all of a sudden? And how do I fix it? ¡Gracias de antemano!

  • That's great, yes, please let me know what they say! I'm a teacher and am at work so can't call myself right now. ¡Gracias!

  • JasperWa's avatar
    JasperWa
    Roaming Rookie

    We have about a dozen devices connected so, as you point out, that's likely not the problem.  I'm on the phone with tech support now.  I'll let you know how it shakes out.  We have the Nokia modem. 

     

  • I wonder if there was an update that’s buggy and causing this, since yours started when mine did.

     

    I have the 5G, and only ever have my TV, phone, and laptop on it, so it’s not like there’s too many devices or anything. 

  • JasperWa's avatar
    JasperWa
    Roaming Rookie

    We're having the same issue.  It started happening about 2 weeks ago.  Sometome between 2 and 6 a.m. we lose the internet service.  A power down or reboot of the modem from the app fixes it and we wake up to no internet.  We're starting to think it's the modem.