Anyone else have this problem and/or could offer any solution? When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. Download speeds are extremely high. That's not the problem.

Regular YouTube, YouTube music, Google Play. None of the three can download any content over wifi. YouTube videos play exactly 9 seconds then stop with the buffering circle. The interface loads just fine, search, everything is fine until you try to download content. Can't play videos, can't play music, can't completely download apps. It's the craziest thing. Same issue on pixel 3a, Samsung tablet, Motorola phone.

Same here. Chicago, NOK 5G21 gateway, Pixel 6. YouTube videos stop after a few seconds. Interestingly it also happens if I turn off Wi-Fi (I have T-Mobile as my carrier), so this might be a network issue not unique to the Home Internet service.

I have T-Mobile 5G cellular service and I also have T-Mobile 5G Home Internet service, and I have found that T-Mobile appears to have some network problem in that it will not connect reliably with certain web sites and services. More specifically, my devices will not connect reliably with YouTube or the Google Play Store using either the T-Mobile Home Internet or the T-Mobile 5G cellular network. Most other web sites and services have no problem, although there may be others that do have a problem that I have not discovered.I cannot connect with my new Pixel 6 phone to either YouTube or Google Play Store using either the cellular network or my Home Internet service. I am a new customer to T-Mobile and have had T-Mobile service for about 2 weeks. I do not believe (but am not totally sure) that these problems existed during my first week of service, but only seemed to appear in the last week.The problem is not unique to my Pixel 6. My older phone, a Pixel 2XL, has the same problem when connecting to my T-Mobile home internet. I also have an older Apple iPhone 6 which also experiences the same problem on T-Mobile Home internet. The latter two phones do not have cellular service, so I cannot say for sure what would happen if connected through the T-Mobile cellular network, but suspect they would have problems as well.I also have Xfinity Home Internet which I was hoping to replace with the T-Mobile Home Internet. When I turn off the T-Mobile Home Gateway and turn on the Xfinity Gateway, I have no problems. This would seem to effectively isolate the problem to the T-Mobile network.The connectivity problem on the T-Mobile cellular network exists near my home, but I have also tried it in other parts of the western suburbs of Chicago and it has the same problem in the few other locations I have tried to use it.This does not appear to be a wireless radio connection problem, as both the T-Mobile cellular service and the T-Mobile home internet service test out reliably using the Ookla Speedtest app at around 300 Mbit/sec download and about 40 Mbit/sec upload at my home location. Furthermore, the T-Mobile cellular data connectivity and Home Internet connectivity work quite well with many other services including Amazon Prime Video and other streaming services. So, it would appear that there is something blocking and throttling access to above mentioned web sites and services in the T-Mobile network.I have called the T-Mobile support line and reported the problem but to no avail. I was instructed to reboot my phone, reset the gateway, update my apps, all the usual first line support tactics. None of these had any effect, and based on the symptoms and information above, you would not expect these to be effective. This appears to be a network problem well above the level of support you can get on the phone. No solution was promised and I am not sure of the status of my problem report.Obviously, without access to Google Play Store and YouTube, T-Mobile access has a serious deficiency that needs to be corrected quickly for the T-Mobile service to be viable.I would be happy to discuss my experience with any T-Mobile network engineer that would be willing to work on the problem.

Same here… workaround works if I connect my own Wi-Fi router on the Ethernet port or bypassed using VPNI have escalated this issue.. T-Mobile assured me to escalate this issue to engineering team and get resolution by Monday Also this issue is now with Tmoble mobile internet… huhhhhhgh!!!!!

I came to comment the same issue. YouTube and Twitter are affected by this, despite high download speeds showing on speeds tests. Out of curiosity, are you using the round gray tower model?

YouTube doesn't work on home Internet

AyyDee
Roaming Rookie
Hace 3 años
Just checked, seems okay at the moment. I did plug a second router I had laying around to fix the buffering issue these past few days but just tested out the original tmobile network not too long ago and is working fine now. Use this next time to see if the gateway is the issue https://www.waveform.com/tools/bufferbloat
gear1152
Roaming Rookie
Hace 3 años
Interesting, thanks. I have the square model KVD21. I should also mention that all the affected devices are using the Android app. I can see the buffer bar load to a specific point and then stop, the video plays to that point, which is usually 10 or 20 seconds, then stops.
I haven't been able to reproduce the effect when using the web browser to play YouTube on these same devices.
Bludice
Roaming Rookie
Hace 3 años
I have the old round model so I thought maybe that was the issue. Seems not maybe! I'm also using the Android app on my phone. I wonder if any apple users are reporting the same issue?
gear1152
Roaming Rookie
Hace 3 años
Good question. I also noticed the exact same problem on the YouTube Music app. Except the songs don't even start playing.
djb14336
Bandwidth Buddy
Hace 3 años
Is this regular YouTube, or YouTube TV?

Regular YouTube is working fine on my Samsung across my wifi.

Android 11, YT app version 17.07.35
djb14336
Bandwidth Buddy
Hace 3 años
Hmmm... must be something specific to your environment or region. Been working just fine for me.
Though, we are still stuck on their Askey LTE units. They marked us as 5G available on their map over a year ago, but they never sent us the newer modems for it.
Should note they updated the app again. Just manually checked my apps in the play store and it updated YT to version 17.08.34. Looks like it released March 2nd.
Stil loading videos just fine on my Android 11 Samsung Galaxy 21.
Shrijeshmn
Newbie Caller
Hace 3 años
I am also experiencing same issue with YouTube app on both Android and IOS.
no other streaming application has issues
eraten
Newbie Caller
Hace 3 años
I'm also having the same issue. YouTube, YouTube TV, and Google Play store do not work. Or if they do it's painfully slow. This issue only affects android devices.
dard
Network Novice
Hace 3 años
I have the exact same problem on iPad. When I switch to our AT&T connection the videos start immediately with no pauses or anything, even though the AT&T connection is much slower than the T-Mobile, but YouTube on the T-Mobile connection is awful - the delays are so long. This just started happening within the last week.
AyyDee
Roaming Rookie
Hace 3 años
I have issues with youtube on my t mobile home internet, its been days. I turn off wifi and works fine on my cellular data from Verizon. In Northeast Wisconsin. All Samsung devices. I commented this on another post also.