Forum Discussion
Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge
I wanted to take advantage of the Smartphone Trade 240039 P669 online via self-service. Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgr...
tidbits wrote:I did it online just fine.
What devices are you trying to trade in?
Your respone was too vague so I’m not sure if you comprehened what I posted.
I was able to get it done at the store, the store rep confirmed the issue as I stated in my initial post. For the particular promotion when the fair-market value is $0 it won't accept it online for some reason and gives that error message I posted in the initial thread. Even the store rep needed a manager override to accept the trade.
T-Mobile would be wise to streamline this process for us so we can use self-service more consistently.
